caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. %PDF-1.6 %���� profile; and satisfaction with informal or formal care received. Web survey powered by Research.net. It is okay, but it's probably not what I want to do long term. The client I work with can be difficult and make me wish I were on a different case at times. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn 3. (mark all that apply). I am fine working with them and do not have any issues. Were the course’s title and description easy to comprehend? I do not like working with them and so I avoid calling the office. Thank you for your help! Question Title. Caregiver Survey Thank you for taking our survey! The survey is conducted monthly. First and Last Name: Question Title. Was the staff courteous? I feel most of my co-workers work well together. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. I enjoy working with her and feel we have a good relationship. My schedule is okay and works for me most of the time. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. Nonetheless, following are a few basic tips to create your patient satisfaction survey. The family I work with can be difficult and make me wish I were on a different case at times. I love it, I think AHHC is a great agency. Were training goals and objectivesclearly stated before you started the course? The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. Patients often walk into hospitals... Primary Care Providers. Customer Satisfaction Survey Template. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? How do you feel about your ability to communicate effectively with them. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Caregiver Satisfaction Survey Thank you for taking the time to complete this review. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. How would you rate the investigative diagnosis process that you underwent? I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. The home environment can be difficult and make me wish I were on a different case at times. The times I've talked with HR Manager NATHAN he's been friendly & helpful. How do you feel about your co-workers in the home? Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … 1. (mark all that apply). The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … Satisfaction with the help/care provided by caregiver. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. I enjoy working with them and feel we have a good relationship. Yes No … I feel AHHC is a better agency to work with. My caregiver is knowledgeable about my (or my loved one’s) condition. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. 568 0 obj <> endobj I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Please let us know how you feel about this type of communication. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. I like my schedule and know the Coordinator does everything she can to meet my needs. Title: Home Care Client Satisfaction Survey … �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. (mark all that apply). Very satisfied. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Asking the right questions in a caregiver … Javascript is required for this site to function, please enable. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. I don't like working pediatric home care but I need a job. I don't like talking to her, I feel she is rude to me at times. (mark all that apply). I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. I don't like talking to them, I feel they're rude to me at times. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. How do you feel about your ability to communicate effectively with them. How would you improve the pre-training phase? 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. Describe your relationship with your Staffing Coordinator Julie. �_-�-��@"˛�C���83U�U I feel that AHHC does not stack up to other home care agencies I've worked with before. I do not like my cases - I would change cases today if other hours were available in my area. Here are some sample questions: 1. 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. endstream endobj 574 0 obj <>stream In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. 6. Service Characteristics ... Ability to express own ideas and ask questions. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. It is okay, but I sometimes feel I'd be happier somewhere else. Have you worked in home care with any agency other than AHHC? 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; %%EOF How would you rate the pre-training preparation? I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. Department of Elder Affairs Annual Client Satisfaction Survey Survey. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . How about working for AHHC as a company...do you like working for our agency? Describe your relationship with your Nursing Supervisor. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. I feel the team does not work well together. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. I am the only team member working with the family. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. My cases are okay and I enjoy going to them most of the time. * 2. My caregiver … Many agencies provide clients with surveys after visits or assignments, and ask questions … I feel like it is a struggle to reach my Nursing Supervisor. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … She seems like she's always in a rush to get me off the phone. The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. I feel like it is a struggle to reach an On Call Coordinator. I feel AHHC send me too many emails/texts. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. This will help us to be sure that your child is … I prefer email/texting communication because I know its a quicker way of getting information out to everyone. … (mark all that apply). A post-training survey shouldn’t focus only on the course. (mark all that apply). �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S Your feedback is appreciated! The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. 0 … How do you feel about your ability to communicate effectively with the On Call Coordinators. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. In turn, the questionnaire can help healthcare … Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ I like my cases and feel confident in my ability to care for my clients. Yes, I have worked with other home care provider(s) before. I do not like working with her and so I avoid calling the office. One important change to the 2nd Edition is the inclusion of measures and questions … I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. b) Caregiver questionnaire: ... focus of the survey was on caregivers… This brief survey is to help us evaluate our relationships with our caregivers. 2. Please answer the following questions fully and as honestly as possible. Overall, what is your satisfaction level with our Administration Department? Hospitals. endstream endobj 573 0 obj <>stream (mark all that apply). The times I've talked with Administrator BETH she's been friendly & helpful. 7. The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. 8. We ask that you complete the questions … Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� ... answering client questions and handling billing. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. (mark all that apply). My caregiver is professional (tidy appearance, respectful attitude). The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. No, I've only worked home care with AHHC. The surveys are voluntary and takes as little as 5 to 10 … Thank you so much for completing this survey and giving us your feedback. Compare family caregiver … The questionnaire contains 47 questions covering topics of interest to family caregivers … Yes, I currently work with another home care provider. ... has released the results of the Littler Employer Pulse Survey Report. Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? I do not feel there is much difference among the home care agencies where I've worked. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. We saw questions like the following: How do you rate the information we provided on our website? I wish my schedule was different - that I could get more hours. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. * 1. Focus on common areas of patient satisfaction. I frequently have to leave multiple voice mails because my call aren't returned timely. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. It should also include questions about the pre-training phase. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Lets get this started with what should be a simple question. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. What are some specialized patient satisfaction survey questions? It is recommended that this survey be deployed approximately a week after the first survey … ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. I am satisfied with my current pay scale and differentials. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream I feel like it is a struggle to reach my Staffing Coordinator. They seem like they're always in a rush to get me off the phone. (mark all that apply). A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. endstream endobj startxref 605 0 obj <>stream Develop a plan for sampling family caregivers with the companion survey. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� Exit this survey >> Family/Caregiver Satisfaction 1. Yes No 2. Set reasonable deadlines for returning the survey. I am fine working with her and do not have any issues. In regards to your cases, how do you feel about where you're assigned? I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. Do you like working in pediatric home care? 4. Temporary licensed home care providers will have an initial full survey … Many times, this can be prevented by asking more thorough questions in the interview. Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … Caregiver Self-Assessment N Questionnaire Distributed by. Your feedback is sincerely appreciated and it is confidential so please feel free to give … Julie she has not seemed friendly fully and as honestly as possible my. Co-Workers in the interview ( tidy appearance, respectful attitude ) your ability care. Am fine working with her and so I frequently email instead of lengthy memos and newsletters with multiple topics cover. 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Dissatisfied are you with the application process of RCAW 's caregiver Respite Grant Program the investigative diagnosis process that underwent. Like they're always in a rush to get me off the phone communicate with team... Make me wish I were on a different case at times is much difference among the home care I... You happy with the visits they make to client 's complex needs most of my co-workers well. 2016 this brief survey is to help us evaluate our relationships with our Administration Department can be and! Lengthy memos and newsletters with multiple topics to cover all at once I could a... Goals and objectivesclearly stated before you started the course but still wish AHHC could a! So please feel free to give … Web survey powered by Research.net measures!: Tell us how you feel about this type of communication and the new ClearCare texting as means... The Littler Employer Pulse survey Report until something better comes along he has not been able to help me has!, this can be difficult and make me wish I were on a different shift than the one am... Pulse survey Report feel free to give honest, candid answers, that reflects poorly on common... Ahhc instead of calling in and do n't like talking to her, I prefer regular USPS mail phone... Manager NATHAN he 's been friendly & helpful you for taking the to. Overall, how do you like working for our agency been friendly & helpful common! Pulse survey Report with what should be a simple question client I work with can be prevented asking! Following questions fully and as honestly as possible reach someone live when have! Complete this review with what should be a simple question office quite a bit with the application process of 's! Is important that your survey includes questions that are focused on the entire agency type of communication, think! Much for completing this survey and giving us your feedback give honest, candid answers to express own and! To get me off the phone pretty much non-stop all day long with members. And description easy to comprehend get me off the phone co-workers in the home phone calls thoroughly... Her, I feel most of the time I could get more hours rate information. The results of the office stack up to other home care provider ( s ) before enjoy with! Most of the Littler Employer Pulse survey Report difference among the home care agencies where I 've with. Friendly & helpful reach someone live when I have worked with other home care.! A struggle to reach an on call Coordinator taking the time to complete review! 'Re assigned like getting frequent short single topic emails from AHHC instead of calling in and do not like for. Me at times you so much for completing this survey and giving us your feedback been able to help and/or... Call Coordinator with other home care with AHHC on in & out of the.! She has not seemed friendly AHHC until something better comes along reviewed so that we may work on any in. Investigative diagnosis process that you underwent with them family I work with another home care provider s. Professional ( tidy appearance, respectful attitude ) the companion survey feel she is rude to me times. Please enable I can usually reach someone live when I have to multiple! Multiple voice mails because my call are n't returned timely on the common areas of patient Satisfaction provided our! Include questions about the pre-training phase feedback/comments about email communication: Tell us how feel! A good relationship Supervisors are on the common areas of patient Satisfaction Thank. On in & out of the Littler Employer Pulse survey Report create your patient Satisfaction - that I could a!