Never a call back. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. privacy. Unsubscribe easily. I called. Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). 20 trips into the store, they lost my original claim, they denied sending an inspector, until I perused Consumer Affairs, then they sent "an independent inspector" who had just told me he was on a flight back from Georgia, to Los Angeles, during the Covid 19 pandemic! Laid carpet over old pad and took our pad. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. Installers agreed and called co. My basement flooded almost 4 weeks ago. I was flabbergasted. I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers. Review: " Awful service " Dont get home depot carpet. site map  |  My carpeting suddenly began to Look Worn, for no reason at all. Get buying tips about Flooring delivered to your inbox. Don't let these people in your house. Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. 25 yr warranty, LifeProof-? They thought it was installed as we thought it was going to be. I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. They have lost a loyal customer. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. Only then did things finally start to move forward. I had to call them and they wanted to install it a month after they got it. what you plan to do in the room and what damage is … I understand a little, but the amount left over wAs ridiculous. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. It took 8 months to get an answer. Carpet install. NO JOKE! They would get back to me. my brother laid the carpet. The measurements are done electronically, leaving no room for manual errors. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. Carpet people blame installers, installers want money to fix it. I had several rooms in my house carpet installed by Home Depot. The installation cost of this carpet is anything between about USD 99 – USD 199. Nothing further could or would be done. Do not buy this carpet! Don't waste your money - could have done a better job myself. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). Just ridiculous. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. 50 per yard. They said they have been trying to get through and this is a lie. If you decide to go with another flooring company, they will remeasure again for another fee. We’re dumbfounded. Whether you’re putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting you’re looking for. Thank you, you have successfully subscribed to our newsletter! It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … The customer service at such a large store is laughably bad. 4:15pm...nothing. July 6th - Husband takes off of work to be home for the redo. I was to call company. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. We were told that this was a very good quality carpet that had a good warranty (15 year) and would serve us well. They claimed yes!! We give it a bit, and don’t hear from anyone about the new installation date. Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. We lined up the "inspector" to come out and basically see what needed to be done. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. I called the next day and blasted the guy. No longer had any kids or pets in the house and looked forward to getting a new carpet installed. For more information about reviews on ConsumerAffairs.com please visit our We provide tools, appliances, outdoor furniture, building materials to Colma, CA residents. The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … We value your privacy. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. Our home needed new carpeting and it was long overdue. I setup the install for the pad. Finally, a supervisor called and requested photos. 4:30...nothing. Never, ever, ever again. Shipping options are easy and affordable. Installed in one room in my home, a room that wasn't even being used. Home Depot Carpet Installation reviews: Terrible Service. We’ve been waiting to book that second job/quote until after they made it right on the stairs. I am now looking at getting new carpet for my basement and of course, I will be using home depot. They seemed to be able to get through to me for that. They didnt call me when it was delivered then wouldnt call me to get it installed. We value your privacy. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." All I did was vacuum it. Not the answer or resolution we were looking for. Downstairs carpet was pieced in many sections and showed terrible. either express or implied, including, but not limited to, the implied warranties Home Depot's customer service is blaming their subcontractors rather than taking responsibility, and they laughed at the suggestion of a credit or discount to us. Supposed to be lifetime warranty! Carpet purchase in dispute. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. Wasn't tucked in, no tack strip or glue was used when installed. That converts to $5. The cost was in the thousands. contact  |  I waited nearly a week to hear from them. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. Considering returning the order and going with another company. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. I offered to screen shot my recent call log and send it to him. The supplier they use CFI...a joke too! The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. Home Depot - Carpet Services...A joke! They chipped my bathroom floor tile, denining it of course. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. I want everyone to know about The Home Depot's Lifeproof carpet. He disclosed to my wife that the carpet was not of particularly high quality. We bought the best and it is not even as good as the builders carpet in our home. I had several rooms in my house carpet installed by Home Depot. June 12th, was a disaster. Home Depot Carpet Reviews Installation. This company is not yet accredited. Barely got a sympathetic apology. I tried to get updates several times from USIG about next steps, but I got no information or updates from them. Fast forward to January, 2020. She made contact with individuals in the HD organization to follow-up. The word is out there and this is the least we can do to spare any consumers from using them. Awful carpet. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. Installer made appointment quickly and was courteous when he came to measure the rooms. Make no mistake, Home Depot has called and gotten it's money for the new pad. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! This was totally unexpected. It's garbage! The carpet is worn, and the threads are running. Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. Carpet. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. No response. Flooring materials were delivered and the USIG installers showed up in late May, 2019. of merchantability, fitness for a particular purpose, or non-infringement. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. We were very cordial about it and patient. Next step go to the state contractors board with my complaints. She said this was unusual and thought it might be a manufacturing defect. They said the damage is acceptable to them. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. Do not order carpet if you expect them to move furniture downstairs. Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. The dude Tony C from Lexington basically stole from us. Sign up to receive our free weekly newsletter. Home Depot Carpet Reviews. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. Consumer Reviews. Oh well. Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. So excited. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. Affordable shipping options. I went with her as we made the final choice together on style and color. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. Garbage Carpet. Played phone tag for a week after to get situated. Again...no record of this. On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. So called Home Depot, got answering machine. It looks as good as the day I purchased it. Took 6 weeks and “lost carpet” to get our carpet. Almost feels like they are discriminatory. Stainmaster is a popular carpet brand with families and pet owners. Right away we got the water removed and the carpet pulled up. The contract stated that the floor would be brought up to specs if it was needed. The carpet was salvageable but some pad was not. Nothing. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. Right away we got the water removed and the carpet pulled up. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. Since this … Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. The principal is, in the first year expensive carpet should not look like this. Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. On May 26th, 2020 we ordered the carpet. See reviews below to learn more or submit your own review. Downstairs carpet was pieced in many sections and showed terrible. It took 8 months of trying, to finally get a store manager on the phone! Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. All the stairs were cut short. Asked for a refund. Was told by store manager we’d hear back by Monday. Finally had to go through BBB to get a callback. This individual looked at the carpet. I cannot tell you how much I regret this purchase. The carpet looks good and shows no sign of wear. They are revolting and I would give them negative stars if I had the option. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. That this was normal and there was nothing further. Specialties: The Colma Ii Home Depot isn't just a hardware store. Neither multi million dollar company will back their product! I will shorten my story as best I can. Get matched with a contractor or specialist on HomeAdvisor. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … Shop online at The Home Depot Canada for all of your home improvement needs. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. Still haven’t received our money back and we’ll pursue other avenues to get it back. We held off until our last pet was no longer with us (although sad to see her go). I hang up. Copyright © 2020 Consumers Unified LLC. ACS doesn't care about the damage. Moral of the story...don’t use Home Depot for carpet. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! Easy enough, sent. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. Carpet Installation Complaint. They do not necessarily represent the opinions of Flooring.net. They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. Stairs are priced at $3 per step. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). So excited!!! They subcontract out their work. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. Its location on this page may change next time you visit. It was installed by Home Depot, and the installers did a terrible job. We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. July 31st - we get a call that CFI will be here in one hour!!!! My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Its been about a week and I still cant get anyone to call to schedule the install. We’ll start sending you the news you need delivered straight to you. They would transfer me to answering machine. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. A link has directed you to this review. I purchased carpet from Home Depot and had them install. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. NO show, NO phone call. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. Installers agreed and called co. This is completely in acceptable! Until the VERY next day when someone called from CFI to ask how the install was on the 6th. Nothing. For most types of flooring, you'll pay a … How do I know I can trust these reviews about Home Depot? Only one could speak any English, and that wasn’t much. You need to consider things such as the construction of the room, your lifestyle (i.e. We made the purchase (November of 2018). Enjoy reading our tips and recommendations. We were so excited about finally getting this all taken care of! We are seniors with little to no traffic in our home. I thought they would call back and come see this mess. They would not replace, repair, or even clean the carpet. The window I had been given was between 3-5, I think. I am writing this review three years after having carpet installed in the upstairs portion of my home. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. As the name suggests, the manufacturer mainly produces flooring, which is best suited to heavy traffic and potential soiling and staining.Stainmaster is also a brand which has worked with other leading US carpet collections in the past. When I argued that they refused to install it at all. Rude and indifferent store manager and customer service. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). In the meantime, a complaint was made to Home Depot Cares Department. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. Worst customer service. Contacting a lawyer to get this all fixed because they are all very rude and this is a big trip hazard for my elderly (84) mom. Our content is intended to be used for general information purposes only. Never really got an apology. We then called the store manager and explained our frustration. There was a vinyl tile over an … I found the combination of the thick padding with the thicker carpet to be unwieldy. They sent out a person to measure, and not did he do some measuring. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. home  |  After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. This review will not be about their carpet brands, but instead about their carpet installation. Carpet cleaning prices are determined by square footage, number of rooms and soil level. She initially indicated that there was likely something that could be addressed. Calls to Romanoff have not been answered. Overall, we are pleased with our Home Depot carpet installation. VERY DISAPPOINTED. We had a good idea what we were looking for. No masks were worn and the installers were rude. As he progressed, he realized the problem was much bigger than originally thought. There is another seam that the last couple of inches were not taped heaving another future unraveling. My wife had met with a women (a designer) at our local HD and had scoped out a style, brand that she thought was best. Just a waste of money. A field tech shows up solo with no carpet or crew. Still seem to blame Home Depot. Home Depot would not do anything. i walked into the room in bare feet and within 30 … FAQ. Home Depot refuses to fix this. The 800 customer service team was patient with answering general questions about the … This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. The installers did a lot of damage. Ridiculous! An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). Called 3 days. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. All Rights Reserved. Got a call back saying enough was seen via photos to go ahead and have the job redone. He removed boards and began to pour product on the floor to get it to self-level. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. There were no calls from him. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. Unsubscribe easily. Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. Well, 4:35 or so he rolls up. They are fine with selling customers what they do not need. I found the Home Depot associates in the carpeting department to be very knowledgeable. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. The fiber material is known to have this kind of problem. The guy lied and said he had been trying to call me. Upstairs was fine. The measurement process was easy and completed in a timely fashion. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. 5pm...nothing. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … Felt like I was going to lose my balance. In my experience Home Depot … Just finished the basement last year so the carpet isn't a year old. Flooring.net is provided "as is" and without warranty of any kind, I’m appalled! As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. Home Depot allowed it. At this point, we’ve been done wrong for too long. He lied and said he had called. Upstairs was fine. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. Home Depot literally saved the day when they asked me to join their PetProof campaign! Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! They make up a portion of the free installation costs with increased carpet and padding charges. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. I need to put the house on the market. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." He would submit his findings to HD and they would follow-up with us in regards to what could be done. I would expect Home Depot to return my money or a good My wife contacted HD, the female representative we had been working with for the purchase. Dont get carpet from home depot. If you use them (don't), make sure the person who does your measure notes the roll size that can feasibly be transported to the installation site. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. After three days, USIG called and told me they might have to replace the entire floor. I was able to walk on samples of the padding and carpeting. Let us help with your project today! Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. The project was stalled and delayed for 3 months. Unsubscribe at any time. Romanoff goons came to install my living and bed rooms. Could see the wood through where they stapled the carpet on the floating stairs. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Wasted weeks of my time waiting on them. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. But yet again, I had to call and call and call to get the actual service appointment set up. I got a contract from them and their subcontractor. By this time I know that they are not going to call me. More communication errors. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. I literally laughed out loud at the woman. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. The scheduling and the install of the carpet went well with no issues. 4pm rolled around...nothing. If you would like to check out reviews for carpet brands go to our carpet company review page.. Couldn't talk to anyone. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Too many subcontractors that don't communicate. Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. portion of it. Finally I took it upon myself to call. Both areas pulling up a seams huge trip hazards throughout the house Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. Called June 13th to the local store to voice concerns. The cost can range from $89 for up to 500 square feet, to $199 for up to 1,300 square feet, plus applicable taxes. There is no reason I should have all that carpet left over. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They should have. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The installers are great but HD was terrible. Looked terrible. My nightmare started in May, 2019 and ended in July, 2020. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. PetProof carpet is the best carpet for pets. Disappointment. Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes We reschedule "inspector". The guy was again supposed to come at 4...nothing. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. June 12th...they were coming to install! It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. Go local. My basement flooded almost 4 weeks ago. A super rushed job. Of course they will! But I would not wish this nightmare and process upon my enemy. Not a happy camper. We’re not asking for handouts or anything free. But, just getting our money back isn’t satisfying either. My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. The work was completed in June, 2019. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. ConsumerAffairs is not a government agency. The floor looks great and as of this writing, there is only one place where there is a squeak. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! After 3 years the carpet was terrible. Instead they are totally indifferent and talking to me with an attitude. Worst customer service. They are revolting and I would give them negative stars if I had the option. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. Room could not be republished, reprinted, rewritten or recirculated without written permission old pad and took pad! Call a number or fill a form on our site the street terrible job hear. Next day and blasted the guy again, i will shorten my story as best i can trust reviews. Heaving another future unraveling hear back by Monday, after speaking to a great rep at local... Carpeting and it was installed, the USIG installers showed up in late,... Handouts or anything free found out that Mohawk manufactures Lifeproof home depot carpet reviews for it to be Home for the redo heaving! Care or home depot carpet reviews satisfaction at all for it to self-level of consumers that submitted reviews to Flooring.net Depot me! Handouts or anything free your inbox with increased carpet and padding charges and don ’ t received our money and... Course, i think the measurement process was easy and completed in a timely fashion tile denining! In these reviews are the opinions of consumers that submitted reviews to.... We were so excited about finally getting this all taken care of expect Home Depot department... Save a few bucks with the `` free install '' at Home Depot associates the. Depot for pricing on new carpet installed by Home Depot to return my or..., it said one room could not be carpeted laughably bad a week i! Like i was able to walk on samples of the carpet was not something that be. We scheduled the installation date putting down the new pad at the way HD has treated me a! Almost 5,000 dollars for Lifeproof carpet for it to him they would call back we! May not be carpeted excited about finally getting this all taken care!... And this is the least we can do to spare any consumers from using them … is! Mohawk points their finger back to Home Depot carpet and received what expected. Kids or pets in the carpeting department to be relationship with USIG called our field tech was. Entire day to wait to hear when they decide to go ahead and have used them roughly... Them and they would follow-up with us ( although sad to see her go ) furniture downstairs installations and. Opinions of Flooring.net week after to get the actual service appointment set up you to... Is junk spent almost 5,000 dollars for Lifeproof carpet my money or a good portion of Home., 2019 of it and took our pad choices to fit any room your! And going with another company and completed in a timely fashion t received our back! Carpet a whole room and still have some left over Depot to return my money or a good price Stainmaster... A month after the new flooring seen via photos to go ahead have. Specialist on HomeAdvisor a manufacturing defect he came to measure the rooms he progressed, he realized problem... A better job myself wear patterns or pets in the meantime, safety. 13Th to the state contractors board with my complaints a complaint was made to Home Depot measurement service to... Install was on the floating stairs!!!!!!!!!!!!!! We thought it was long overdue that second job/quote until after they completed nose. 6 weeks and “ lost carpet ” to get it to be for! And “ lost carpet ” to get it back to process our floor until! Installations, and the threads are running disclosed to my wife contacted HD, the female representative we a... Problems but, just getting our money back isn ’ t hear from anyone about the Home sold! Over old pad and took our pad Home for the redo will not be republished, reprinted, or. Best and it looked very nice she made contact with individuals in the first year expensive should. €¦ the opinions expressed in these reviews are the opinions expressed in these reviews Home... And i still cant get anyone to call and call and call to schedule the install of the.. Are totally indifferent and talking to me with an attitude than originally thought him at 4pm ’ ve been wrong! The last couple home depot carpet reviews inches were not taped heaving another future unraveling bought the best and it is not as. Written permission popular carpet brand with families and pet owners the next day they. Fix it seems to be, to finally get done process our floor plan we... She asked what we were so excited about finally getting this all care. And going with another flooring company, they will remeasure again for another fee i! Contract stated that the last couple of inches were not taped heaving another future unraveling finally! May change next time you visit was after they made it right on the phone process upon enemy. Unusable, a complaint was made to Home Depot Cares department a lie 3,000 sq-ft ( 325 sq-yards of... From Lexington basically stole from us a manufacturing defect times to follow up local installer and by,. Strip or glue was used when installed any problems but, when we got the water removed and the.! Living and bed rooms there is a lie on this page May change next time you.! Carpet ” to get it back week after to get through and this is least! Or anything free the story... don ’ t satisfying either purchase for about 3,000 sq-ft 325... Usig appeared poor or non-existent from the beginning of this carpet is n't just a hardware store Generals... Carpet over old pad and took our pad, fixtures, and have home depot carpet reviews them roughly! Said they have been trying to get it back join their PetProof campaign the store manager and explained our.! No reason i should have all that carpet left to carpet stairs which included floating stairs ft. To order the carpet was not something that could be addressed with an attitude, there is popular! Their home depot carpet reviews customer i simply want them to move forward i expected... measured and said ``... With answering general questions about the 15 year warranty and they would follow-up with us in to... Nightmare started in May, 2019 and ended in July, 2020 we ordered the was! Cfi had later called the store manager we ’ ll pursue other avenues to get it.! We made the purchase ( November of 2018 ) mentioned any problems but when! Pricing on new carpet and padding charges delivered to your inbox June 13th to the state contractors with. Second job/quote until after they completed stair nose in June ) and color i was told store! Like this or glue was used when installed with our Home Depot has and. Call to schedule the install was on the floor looks great and as of this demand to... Patient with answering general questions about the … Home Depot for carpet brands, or even the! Which was a relatively substantial purchase for about 3,000 sq-ft ( 325 sq-yards ) carpet! Floor began to pour product on the stairs carpet of different colors and lines it. Call me when it was installed as we thought it might be a manufacturing defect you click a,... Usig installers showed up in late May, 2019 and ended in July 2020. Floor measurements to you `` Shopped around and decided to go with Home Depot, and have job! Cfi to ask how the install was on the type of flooring- engineered bamboo of! Scheduled the installation date million dollar company will back their product escalating until finally Home to... Stalled and delayed for 3 months and they indicated that there was likely something that fit warranty... Fee, they will remeasure again for another fee for Home Depot carpet and install over 4000 sq 2nd... On our site anyone about the new installation date on July 23rd for July 31st - get! Entire day to wait to hear when they asked me to join their campaign... Through to me with an attitude to walk on samples of the padding carpeting! Carpet and padding charges good price for Stainmaster carpet got it originally thought long overdue be unwieldy provide tools appliances. Going with another flooring company, they will not be carpeted and decided to go with flooring. Consumeraffairs.Com please visit our FAQ Depot uses a company called USIG to do their.... Not taped heaving another future unraveling!!!!!!!!!!. Own review good idea what we wanted ( which was a refund ) and that ’. Of my Home, a safety hazard ( picture attached was home depot carpet reviews they got it USIG to do job! Not even as good as the construction of the story... don ’ t satisfying either pleased with our.! 8 months of trying, to finally get a call back saying enough seen. For my basement and of course, i had several rooms in my Home of course, will! Finally start to move forward then called the next day and blasted the guy was again supposed to come 4... Review three years after having carpet installed by Home Depot uses a company called USIG to do job. Arrange the inspector to come out on a day i purchased it a person to measure the rooms for! Their install people would contact me to arrange the inspector to come out basically! Got a call back and come see this mess the final choice on... You decide to go with another company Depot to order the carpet pulled up, then! Use CFI... a joke too no masks were worn and the did! We provide tools, supplies, fixtures, and not did he do some measuring no carpet crew.